The global coronations pandemic shook the world for a change as companies closed, schools are closed, and working from home became the new standard. New words such as “self-quarantine” and “social distancing” have become part of our daily terminology, and safety precautions such as temperature controls and carrying a mask have been necessary for everyday living. Without these new guidelines in mind, it is difficult to imagine businesses and public gatherings. But With the help of Artificial Intelligence, we can achieve these goals.
For a business perspective, production still raises many questions and uncertainties. How can companies keep workers safe by enforcing compliance with the standards of the Centers for Disease Control and Prevention (CDC), and ignore liability while retaining a renewable amount of profit?
From an employee’s perspective, although many employees are keen to return to full-time duty hours and regular earnings, they are scared to go back to an atmosphere that raises their COVID-19 risk. Many may have concerns about proper PPE, social distancing compliance and mask-wearing, and many are facing new roles that are not common to their position.
Artificial intelligence can play an important role as we continue to move into a post coronations pandemic world, particularly as it is about monitoring the health and very well-being of people in public places. Workers will turn technology services that help them cope with challenges like strict adherence to new policies, monitoring of compliance, and encouraging good employee productivity and motivation.
The modern reality of today will depend more than ever on technology, and that trend will only continue to expand as we settle into the new normal. Technology — specifically artificial intelligence — will be critical, from monitoring citizens to help ease the customer flow.
Why Artificial Intelligence so important?
As industry plans to restart workplaces, public areas, and customer companies, how do we guarantee the safety of employees and the broader community?
One choice is to recruit or delegate personnel to police activities such as measuring temperature, wearing masks, and maintaining social distance. That could take many people, conditional on the size of the industry. Most definitely, it will require a two-pronged strategy, with personnel on the ground and workers tracking the situation from screens.
In these situations, human error is a possibility. Monitoring a vast number of people is hard to ensure they stick to the CDC guidelines. It also put a substantial mental load on employees; the average duration of human attention is about 8.25 seconds, and most are frustrated by text messages, emails, and other constant notifications on mobile phones.
In this situation, technology is an obvious answer as a solution. AI is a strong technological that tasks numerous tasks to be carried out simultaneously, quicker, and more effectively than humanly possible. Behavioural computing systems such as neural networks are a form of Artificial Intelligence which imitate human thought. Its form of Artificial intelligence is used in automated vehicles as well as being a strong structure for constructing post-pandemic tracking systems.
Cognitive computing may learn to interpret information in different contexts. For example, if people simply pass each other, or a family walks together into a shop, the system will understand that they do not need to separate themselves physically inside the group and thus do not breaks social distancing laws.
Not only is Artificial Intelligence is more efficient at tracking multiple data sources at once than humans, but this type of tracking can also minimize the exposure of organizations and companies to liability. Employees are suing Amazon for not following social distancing policies and being lax in attempts to track contacts. The company had not AI tracking technology in place at the time that could help to ensure that these interventions were adequately applied and provided evidence that the company initiated safety measures to make sure its employees ‘ health.
Artificial intelligence in the Workplaces
Work from home was the immediate solution for many companies as the pandemic spiralled out of control. While some employees are entirely back in the office and live up to mandatory employee safety perceptions, others stay remote or use tactical and flexible working hours.
A host of safety initiatives need to be enforced for those heading into office environments, which can pose a variety of difficulties to ensure enforcement and cause significant liability issues. Artificial Intelligence can help monitor body temperatures, ensuring social distancing of staff, and even affirm appropriate wearing of masks.
This use of Artificial Intelligence technology will help reduce employee stress and disappointment with new regulatory laws. Free workers from the need to actively seek a fraction of what today ‘s computing resources can do, and keep workers doing their work, instead of imposing restrictions.
The post coronavirus pandemic workforce will be made up of more structured environments, including more organized everyday interactions. Time allocated for different tasks, people rotating in and out of smaller spaces, and flexible workspaces where workers can come and go as required as opposed to each having a dedicated room.
When the situation in COVID-19 fluctuates, so do the guidelines which require monitoring. Artificial Intelligence systems can be programmed quickly and efficiently to shift with guideline loosening or tightening, allowing flexibility in the order.
Artificial Intelligence in customer services experience
Additional specific challenges exist for those who work in hospitality, healthcare, retail, and other customer-facing sectors. Despite recent changes, consumers have been tolerant and accommodating, but as the new standard sets in, this perseverance will certainly return to earlier standards, and consumers may even start wanting more.
Customers would tire of standing in line to reach a store or restaurant with having their temperature. While they will always require safety protocols and would like to feel safe in the area, they will foresee their aspirations of a faster response process.
Companies can reduce risks with a strategy of situational awareness, and yet concentrate on providing quality customer support. Businesses dependent on heavy foot traffic, such as hospitals, shopping malls, entertainment venues, casinos, and theme parks, would need to adapt to remain healthy in business. Technology to track social distancing, temperature tests and mask enforcement would be necessary for these vast spaces with large crowds.
Hospitals will be one of the most sectors that will change and will rely on technology to stop cross-contamination, particularly with high-risk patients. With no need to reach a patient’s ward or room, Artificial Intelligence technology could be used to take temperature, vitality, heart rate and more. It will help deliver significantly better clinical outcomes while ensuring patients and staff safe.
Customer service should be faster and more effective for the theme park and retail environments. There is no need to stand in a long line anymore. People can check-in, receive a receipt when it’s their turn and then walk up for the service or expertise an attraction. In these high-traffic sectors, Artificial Intelligence will be more relevant than ever.
Privacy and Artificial Intelligence Monitoring
With all these technological implementations, both employees and customers that worry about privacy. AI systems have the potential to turn individuals into avatars, where only actions and other laws are tracked, which will help to ensure individual privacy.
Like the vast quantities of video surveillance data that are being collected, this type of monitoring does not include identification information including names or photographs. Additionally, data should be stored locally via this type of network, not through a more easily breachable cloud system. It could minimize the possibility of intruding bad actors into the network because access would have to be through the local database.
A modern better world With Artificial Intelligence
Artificial Intelligence technologies will help lead to a better tomorrow. The transition has already begun, and as we adjust to the post-pandemic environment and know more of how COVID-19, as well as other diseases, are transmitted, the climate will most likely begin to flick.
Businesses, employees and customers will be concerned about all experiences during the accelerated reopening process. Still, there are ways to protect people in noninvasive approaches, thanks to Artificial Intelligence, machine learning and other technological innovations.
AI technology solutions will allow us to step forward and restore some sort of standard business while maintaining compliance, ensuring productivity, employee motivation and minimizing liability.